News Article
By Laurie Schenider
About.com
Internet Conferencing
April 14, 2003
Online businesses are always looking for a way to get ahead of the competition. One of the ways that is proving productive and profitable is providing real-time live customer support. In response to the great demand for this service and my own desire to provide my clients with this popular service I went on a search to find the top 4 remotely hosted customer support services that are available.
1) LivePerson
LivePerson alerts both visually and with audio when visitors enter your
site or request to chat with you. Using the LivePerson panel you are able
to view where the visitor has come from, which page they are visiting,
and how much time they spend on your site. There are no downloads or plug-ins
required by your customers to enable them to chat with a representative.
At $99.00 per month LivePerson is one of the more pricey options. LivePerson
offers a free trial.
2) CS-Live
With CS-Live you are able to guide your customers through your site and
offer them real-time customer support. You can fully track and monitor
interactions with your customers using the CS-Live panel. Integration
is simple and painless.The best benefit is that CS-Live offers many of
the same options as LivePerson, but costs approximately 1/3 of the price.
CS-Live gives you a 15 day trial.
3) Groopz
Groopz allows you to see website visitors in real-time and offer them
personalized interaction assistance. You can use Groopz to equip your
sales representatives to not only offer sales assistance via one-on-one
instant messaging, but you can also use it to retrieve more detailed user
information. Try out the free demo, but if you like it be prepared to
pay a $99 setup fee as well as a monthly fee of $99 for one operator license.
4) LiveHelpZone
LiveHelpZone features site monitoring, one-on-one chat using an instant
messaging interface and the ability to push pages to your website viewers.
Not as well known as the others mentioned but quite a robust system for
a reasonable price. LiveHelpZone allows you to purchase time in increments.
Try out the free 7 day demo and see what you think.
